Korek Telecom subscribers are raising concerns over Iraq’s Communications and Media Commission decision to move ahead with shutting down the company’s network.
The regulator has told Korek customers not to renew subscriptions, recharge balances, buy new services or make further payments. It also advised users to keep their SIM cards until new instructions are issued.
Many subscribers fear a shutdown could affect more than phone calls and internet access. They say bank accounts, digital services and other platforms are linked to Korek numbers.
One customer said ordinary citizens would suffer most from any disruption. Another urged authorities to suspend the decision, arguing that a shutdown would not serve the public interest.
Government institutions and private companies use Korek Telecom services, raising concerns about wider disruption if the network stops operating.
The CMC said it is continuing legal and administrative procedures after Korek’s contract expired and a settlement agreement was cancelled.
The regulator accused Korek of failing to meet contractual, legal and financial obligations. It said its measures include seizure orders on company assets and preparations to shut down network systems.
Korek rejected the decision and described the campaign against it as unlawful and unjust.
The company said a judicial committee formed in 2025 issued recommendations later approved by the former prime minister. Korek said the CMC then signed a settlement agreement with the company in September 2025.
That agreement was linked to granting Korek a 4G licence under conditions similar to those given to other Iraqi operators.
Korek says administrative obstacles prevented implementation and disputes the CMC’s authority to cancel the agreement.
Subscribers now want clear answers about their phone numbers, balances and services. The CMC says it will publish further instructions through official channels as shutdown procedures continue.
Until then, uncertainty continues for customers who depend on the network.
