During my recent visit to Jade Touch beauty salon in Erbil, I tried their hair washing and blow-drying service. Overall, the experience had several positive aspects, but there were also areas that need improvement.
From the moment you arrive, the reception stands out. The receptionist welcomes the clients warmly and handles the booking process in a professional and friendly manner. The staff creates a comfortable atmosphere, which immediately gives a good first impression.
The waiting experience was also enjoyable. Instead of feeling like wasted time, the salon made it pleasant by offering drinks. I was served my favorite beverage, which added a thoughtful and personal touch. This small detail made the visit feel more premium and customer-focused.
However, the main service—hair washing and blow-drying—did not meet expectations. The staff member responsible for this part lacked the skill and attention to detail that clients would expect from a professional salon. The washing felt rushed, and the blow-dry did not achieve a polished or well-finished look. This was disappointing, especially considering how strong the overall service was in other areas.
Despite this issue, the team remained polite and respectful throughout the visit. Their attitude and customer service helped balance the experience, even though the final result did not fully satisfy expectations.
In conclusion, Jade Touch beauty salon offers a welcoming environment, attentive staff, and thoughtful service touches like drinks during waiting time. However, improving technical skills in core services such as hair washing and styling would significantly enhance the overall experience. With some adjustments, the salon has strong potential to deliver consistently high-quality results.
