A Ministry of Electricity official confirmed that residents regain electricity within 24 hours after they pay their bills electronically. The statement follows complaints from citizens who faced delays after making payments.
Several residents said the Runaki (24-hour power) project cut their electricity due to unpaid bills. Afterward, they paid using bank cards but did not see their service restored immediately. One resident said he paid three days ago, yet his electricity has not returned.
An official involved in the Runaki project addressed these concerns. He said customers usually regain electricity within one to 24 hours after payment. Additionally, he stressed that delays beyond this period rarely happen.
He also explained what affected residents should do. Therefore, he urged anyone facing delays to contact the service center at 1992. He added that support teams handle these cases quickly once customers report them.
The official clarified how the electronic payment system works. Customers who pay before disconnection avoid service cuts. The system transfers their payments directly to the Ministry of Electricity. This process ensures uninterrupted service.
On Monday, the Kurdistan Region’s Ministry of Electricity began distributing paper bills for monthly fees. Officials said this step will improve billing and collection. It will also help organize the service more efficiently.
The Runaki project aims to provide electricity 24 hours a day. Authorities have already implemented it in many parts of the Kurdistan Region. They continue to expand the project to reach more areas. Officials say the goal is to deliver stable and continuous electricity for all residents.
